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Private Back Office
Staff access required.
Sign in with an approved Hearth staff account to open this dashboard.
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What needs attention today?
Customer demand, membership activity, website growth, and connected-system health in one private view.
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Staff
Membership Mix
Members by tier
A quick view of how active memberships are distributed.
Recommendation Lab
Preview Smoker Profile matches
Choose a researched cigar to see which customers it fits based on favorite brands and verified purchase strength.
Matched new-arrival review
Hearth now watches for a future cigar that is genuinely new, fully researched, publicly visible, and available for the first time. Existing products and ordinary restocks are excluded.
Loading the staged review queue…
No future new arrivals have been staged yet.
| New arrival | Profile | Detected | Strong matches | Still eligible | Status |
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Loading researched cigars…
Choose a cigar to review matching customers.
| Customer | Match | Why it matches | Smoker Profile | New-arrival email status |
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Lightspeed Customer Matching
Connect website accounts to in-store customers
Review each account before linking it. An approved link brings that customer’s Lightspeed purchase history into Hearth; it does not edit the customer or any sale in Lightspeed.
Needs review—
Linked—
Total website accounts—
Staff can search and compare records. Only the owner or an approved administrator can confirm or remove a link.
No matching records meet this filter.
| Website account | Status | Match basis | Possible Lightspeed customer |
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Customer Accounts
Customer directory
Search every Hearth customer record, open an individual profile, and review membership, wishlist, alert, welcome-email, and linked sales activity.
No customers match this search.
| Customer | Account | Membership | Wishlist | Alerts | Sales | Welcome |
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Membership Credit
Items needing manager review
These Lightspeed membership-credit payments were not changed automatically. Resolve the listed customer link, balance, or expired-period issue before making a manual correction.
No membership-credit payments need review.
| Customer | Type | Amount | Lightspeed sale | Reason | Date |
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Member Care
Upcoming member birthdays
Give members a personal birthday welcome when they visit. Birthday messages are sent automatically only when email notifications are enabled.
No paid-member birthdays are coming up in the next 30 days.
| Member | Birthday | Membership | Staff reminder | Customer message |
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Customer Demand
Out-of-stock notification list
Higher alert counts indicate stronger customer interest and can help prioritize restocking decisions.
No customers currently have active notifications on an out-of-stock product.
| Product | Status | On Hand | Alerts | Wishlists | Most Recent Alert |
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